Delivery Policy
At Alconnex Solutions LLC FZ, your trusted source for marine equipment and spare parts where value engineering meets excellence, we are committed to ensuring safe, reliable, and timely delivery of all products, including marine equipment, ship and boat spare parts, engine spare parts, and more.
1. Processing Time
- All confirmed orders are processed within 2–3 business days (excluding weekends and public holidays).
- For custom or special orders, processing times may vary depending on availability and sourcing requirements.
2. Shipping Methods
- We partner with reputable logistics and freight companies to ensure secure delivery of your orders.
- Standard, express, or bulk shipping options are available, depending on the customer’s location and order size.
- For large or heavy equipment, delivery may be arranged via specialized freight services.
3. Delivery Timeframes
- Domestic Deliveries within Dubai Typically delivered within 5–10 business days after dispatch.
- Standard, express, or bulk shipping options are available, depending on the customer’s location and order size.
- International Deliveries: Delivery times vary by destination, usually 10–20 business days, subject to customs clearance and local regulations.
4. Shipping Costs
- Shipping charges are calculated based on product weight, dimensions, delivery location, and selected shipping method.
- Any applicable shipping fees will be displayed at checkout before payment confirmation.
5. Order Tracking
- Once your order has been dispatched, a tracking number and carrier details will be shared via email or SMS, allowing you to monitor your shipment in real time.
6. Delivery Responsibility
- Customers are responsible for providing accurate delivery addresses and contact information.
- Alconnex Solutions LLC FZ is not liable for delays or non-delivery due to incorrect or incomplete address details provided by the customer.
7. Delays & Force Majeure
- While we strive to meet all delivery timelines, unforeseen delays (such as customs clearance, strikes, natural disasters, or other force majeure events) may occur.
- In such cases, we will keep customers informed and work to resolve the issue promptly.
8. Damaged or Lost Packages
- If products arrive damaged or do not reach you within the estimated delivery time, please contact us immediately at support info@alconnex.com/+971 4 221 7699.
- Claims for lost or damaged packages must be reported within 7 days of the expected delivery date.