Return & Refund Policy
At Alconnex Solutions LLC FZ, your trusted source for marine equipment and spare parts where value engineering meets excellence, we are committed to delivering high-quality products including marine equipment, ship and boat spare parts, engine spare parts, and more.
We understand that sometimes a product may not meet your expectations, and we strive to make the return and refund process fair and transparent.
1. Eligibility for Returns
- Products may be returned within 7 days of delivery, provided they are unused, undamaged, and in their original packaging.
- To initiate a return, customers must provide proof of purchase (invoice or order confirmation).
- Only standard products are eligible for return. Custom-made, special orders, or non-standard spare parts are non-returnable.
2. Return Process
- Customers must first contact our support team at [support email/phone] to request a Return Authorization.
- Once approved, items must be shipped back to our designated warehouse address at the customer’s expense, unless the return is due to a defect or error on our part.
3. Inspection & Approval
- All returned items will undergo inspection.
- Refunds or replacements will only be issued if the product is found to be in unused and resalable condition.
- In case of manufacturing defects or wrong items delivered, we will cover return shipping costs and provide a full replacement or refund.
4. Refund Timeline
- Once the return is approved, refunds will be processed within 7–10 business days to the original payment method.
- Shipping charges (if applicable) are non-refundable, unless the return is due to our error.
5. Exchanges
- Exchanges are available only for defective or wrongly delivered products.
- For other cases, a new order must be placed after the return is processed.
6. Non-Returnable Items
- Custom-built products, special orders, clearance items, or parts specifically sourced for a customer’s requirement cannot be returned or refunded.