At Alconnex Solutions LLC FZ, your trusted source for marine equipment and spare parts where value engineering meets excellence, we are committed to delivering high-quality products including marine equipment, ship and boat spare parts, engine spare parts, and more.
We understand that sometimes a product may not meet your expectations, and we strive to make the return and refund process fair and transparent.
1. Eligibility for Returns
Products may be returned within 7 days of delivery, provided they are unused, undamaged, and in their original packaging.
To initiate a return, customers must provide proof of purchase (invoice or order confirmation).
Only standard products are eligible for return. Custom-made, special orders, or non-standard spare parts are non-returnable.
2. Return Process
Customers must first contact our support team at [support email/phone] to request a Return Authorization.
Once approved, items must be shipped back to our designated warehouse address at the customer’s expense, unless the return is due to a defect or error on our part.
3. Inspection & Approval
All returned items will undergo inspection.
Refunds or replacements will only be issued if the product is found to be in unused and resalable condition.
In case of manufacturing defects or wrong items delivered, we will cover return shipping costs and provide a full replacement or refund.
4. Refund Timeline
Once the return is approved, refunds will be processed within 7–10 business days to the original payment method.
Shipping charges (if applicable) are non-refundable, unless the return is due to our error.
5. Exchanges
Exchanges are available only for defective or wrongly delivered products.
For other cases, a new order must be placed after the return is processed.
6. Non-Returnable Items
Custom-built products, special orders, clearance items, or parts specifically sourced for a customer’s requirement cannot be returned or refunded.